Privacy Policy

Last updated: September 29, 2026

1. Who we are

Total Comfort Cleaners LLC ("we," "us," "our") provides residential and commercial cleaning services in Salt Lake and Utah Counties, Utah. This policy applies to this website (totalcomfortcleaners.com) and to communications with us by phone, email, text message, and web forms.

2. Information we collect

• Information you give us: name, email address, phone number, service address, details about the cleaning you want, and any message you send.
• Contact form (email form on this site): the details you enter are saved in a private database and emailed to our sales team through Gmail.
• Estimate/contact form (embedded from HighLevel/LeadConnector): the details you enter are collected and processed by HighLevel on our behalf.
• Website chat (if and when enabled): messages and contact details you enter in chat are collected and processed by HighLevel on our behalf.
• Booking and payment: when you book online, your information, including payment details, is entered on and processed by BookingKoala and its payment processors. We do not receive or store your full card number.
• Automatically collected: like most websites, our hosting provider and servers may log technical data such as IP address, browser type, device, pages requested, and request times, to deliver the site, keep it secure, and diagnose errors. We do not currently run advertising or analytics trackers on this site. If that changes we will update this policy first.

3. How we use information

To respond to your inquiry; provide estimates; schedule and perform cleaning services; communicate about your booking and service; send receipts and service updates; operate, secure, and maintain the website; and comply with legal obligations. We do not use your information for automated decision-making that has legal effects on you.

4. Text messages (SMS)

• We text you only if you give us your mobile number and agree to receive texts, for example by checking an opt-in box or replying to our text, or by providing your number to request service so we can respond to that request.
• Messages we send: replies to your inquiry, estimates and quotes, appointment scheduling and reminders, service updates, and customer-care messages. We send promotional or marketing texts only if you separately opt in to them; consent to marketing texts is never required to purchase services.
• Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help, or contact us at sales@totalcomfortcleaners.com or 801-441-3001.
• Mobile opt-in data and text-messaging consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us send messages (such as our messaging platform), only to deliver those messages for us.
• Carriers are not liable for delayed or undelivered messages.

5. How we share information

We share information only with service providers that help us run our business and website, and only as needed for their services: website hosting and database (Replit), email delivery (Google Gmail), forms, chat and messaging (HighLevel/LeadConnector), and online booking and payment (BookingKoala and its payment processors). We may also disclose information if required by law, to protect rights and safety, or in a business transfer such as a merger or sale. We do not sell your personal information and do not share it for cross-context behavioral advertising.

6. Cookies

This site does not set advertising or analytics cookies. Embedded third-party forms (HighLevel, BookingKoala) may set cookies or similar technologies needed for them to function; those are governed by the providers' own policies.

7. Retention

We keep contact-form and inquiry information for as long as needed to respond, provide services, keep business records, and meet legal obligations, and then delete or anonymize it. We do not promise a fixed deletion schedule.

8. Security

We use reasonable technical and organizational safeguards, including encrypted connections (HTTPS), access-restricted storage, and rate limiting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing sales@totalcomfortcleaners.com or calling 801-441-3001. We will respond within a reasonable time, and within any period required by law. Utah residents and residents of other states with privacy laws may have additional rights, including to know, correct, delete, and opt out of the sale or targeted-advertising use of their data; we do not sell data or use it for targeted advertising. You can opt out of texts by replying STOP and of emails by using the unsubscribe link or asking us.

10. Children

Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13 (or under 18 for text messaging). If you believe a child has given us information, contact us and we will delete it.

11. Changes

We may update this policy from time to time. The version on this page, with its "Last updated" date, is the current version.

12. Contact

Total Comfort Cleaners LLC, Lehi, Utah. Email sales@totalcomfortcleaners.com. Phone 801-441-3001.